The short version
We do not accept returns on fragrance for change-of-mind reasons. The only exception: if your bottle arrives damaged, broken, or leaking — we replace it free, within 7 days of delivery.
Why no change-of-mind returns
Fragrance is intimate and unpredictable on skin. Once a bottle leaves the atelier, we cannot verify what condition it was kept in or whether it was sprayed. Reselling a returned bottle to another customer would be a promise we can't keep. So we don't.
Before you buy, please read the note pyramid on each product page — it tells you everything about the composition. If you're unsure, write to us at hello@aliiss.com and we'll help you choose.
Damaged or leaked — what to do
- Photograph the package before opening it, and the bottle immediately after — with seal and label visible.
- Email hello@aliiss.com within 7 days of the delivery date, with your order number in the subject line.
- Attach the photos and a short description of what's wrong.
- We'll confirm within 2 working days and arrange a free replacement or a full refund — your choice.
If the courier lists the parcel as delivered but you never received it, write immediately — we'll raise a claim with the courier and resolve with you within 7 working days.
Wrong item received
If we shipped the wrong product or size, that's on us. Email us within 7 days and we'll courier the correct one, prepaid. No return of the incorrect bottle required — keep it or pass it on.
How refunds work
Once a return is approved:
- Paid online by card, UPI or netbanking — refunded to the same card or account through our payment provider, Razorpay. We raise the refund within 2 working days of approving it; your bank then takes a further 5–7 working days to post it to your statement.
- Paid by direct bank transfer — refunded to the account the money came from, within 5–7 working days.
- Cash on Delivery — there is no payment for us to reverse, so we refund by bank transfer. We'll email to ask for your account details, then send it within 5–7 working days of receiving them.
Cancellations
You can cancel any order that hasn't shipped. Write to hello@aliiss.com with your order number — we'll confirm the cancellation and refund within 5–7 working days if it was prepaid.
What this policy does not cover
- Damage caused by heat or sunlight after delivery.
- Change of mind about the scent once the bottle is used.
- Allergic reactions — fragrance is personal; please patch-test.
Contact
hello@aliiss.com · replies within 2 working days.