Where we ship
We ship anywhere in India, to every pincode our courier partners serve. We do not ship internationally at present. If you are outside India and want a bottle, write to hello@aliiss.com — we will tell you honestly whether we can arrange it rather than take an order we cannot fulfil.
What it costs
Shipping is free on every order, anywhere in India. There is no minimum order value and no surcharge for remote pincodes. The price you see on the product page is the price you pay.
Cash on delivery is available on all orders, at no extra charge. You pay the courier when the parcel reaches you.
When it leaves us
Orders are packed and handed to the courier within 2 working days of payment being confirmed. For cash on delivery, the clock starts when we confirm the order.
We do not dispatch on Sundays or public holidays. An order placed late on a Friday will normally leave the following Monday or Tuesday.
Each bottle is checked, sealed and boxed by hand before it goes. If we are ever going to miss the two-day window — a batch still curing, a courier strike — we email you rather than let you wonder.
How long it takes
Once dispatched, typical transit times are:
- Chandigarh, Mohali and Punjab — 1 to 3 working days.
- Delhi NCR and metro cities — 2 to 4 working days.
- Rest of India — 4 to 7 working days.
- North-east, hill stations and island territories — 7 to 10 working days.
Perfume is classed as a flammable liquid, so it can only travel by road — never by air. That is the single biggest reason a bottle takes longer to reach you than a book would, and there is no premium option that changes it.
These are our couriers' own estimates, not guarantees. Weather, strikes and festival backlogs move them, and we would rather say that plainly than promise a date we do not control. What we do guarantee is that you will always know where your parcel is.
Who carries it
Depending on your pincode, your parcel travels with Delhivery, Blue Dart, DTDC, India Post, Shiprocket, Ecom Express, XpressBees, Ekart, Shadowfax, Trackon, Professional, FedEx or Gati. We pick whichever serves your area most reliably rather than whichever is cheapest — a saved rupee is no comfort when a bottle arrives broken.
Tracking
The moment your parcel is handed over, we email you the courier's name and tracking number. That email is automatic. If it has not arrived within three working days of your order confirmation, something has gone wrong and we want to hear about it.
Tracking can take up to 24 hours to show movement after a number is issued. That is normal and not a sign of a lost parcel.
Packaging
Every bottle ships double-boxed, with the cap sealed and the atomiser braced — glass and Indian logistics are not natural friends. Outer cartons carry no fragrance branding, so what you have ordered is nobody else's business.
If it arrives damaged despite all that, we replace it free. See returns, refunds & cancellation.
If something goes wrong
- Marked delivered but not received — write to us immediately. We raise a claim with the courier and resolve with you within 7 working days, either a replacement or a full refund.
- Nobody home — couriers normally attempt delivery three times. Please keep the phone number on your order reachable; an unreachable phone is the single most common reason a parcel comes back to us.
- Returned to us undelivered — we contact you to arrange a re-dispatch or a full refund, your choice. We do not charge you again for the second attempt.
- Wrong address given — tell us before it ships and we will correct it at no cost. Once it has shipped we can ask the courier to redirect, but we cannot promise they will manage it.
- Refused on delivery — a cash-on-delivery parcel refused at the door comes back to us. We will ask once whether you would like it resent; repeated refusals mean we may decline future cash-on-delivery orders to the same address.
Changing or cancelling
You can change your address or cancel any order that has not yet shipped. Email hello@aliiss.com with your order number and we will confirm within 2 working days. Once a parcel is with the courier we can no longer change its destination. Cancellation and refund timings are set out in returns, refunds & cancellation.
Who we are
Aliiss Perfumes Private Limited
Sector 82 JLPL, S.A.S. Nagar (Mohali) 160055, Punjab, India
GSTIN 03ABACA6005F1ZF
Contact
hello@aliiss.com · replies within 2 working days.